Lily and the lady

Welcome!

Your shopping bag is empty

• Home
• Looks
• Designers
• New arrivals
• Outlet
• Coupon
• Blog
• About
• FAQ
• Contact

1. How do I order?

Step 1: Browse through the collection and select the item you want to purchase. Next to the picture you can select the color and size. Click ‘Add to basket’.

Step 2: After you've made your choice you can review your basket by clicking the icon in the top right corner of the page. If you have a reduction code or gift voucher, this is when you get the chance to enter it. Click “next” to continue.

Step 3: Enter your data. If your delivery address is different from your billing address, please enter your delivery address on the bottom of the page.

Step 4: Confirm your order.

Step 5: You will be redirected to a secure webpage to complete your payment.

2. When can I expect my order?

In Belgium, you have to count on a delivery time of 5 working days. If you are living abroad, you should count on a delivery time of 10 working days. If you require a special delivery, you can contact Lily and the Lady on sales@lilyandthelady.com.

3. Delivery fees.

Free shipping on orders of 75 EUR or more.

4. At which time of day can I expect my order to be delivered?

The partners with whom we collaborate will always deliver your order during the office hours. This means that you could receive your order any weekday between 9 a.m. and 5 p.m.

5.What do I do when an article is no longer available in my size?

When an article is sold out and you are interested, please contact us at sales@lilyandthelady.com and we will try our best to order the article for you. This does not guarantee that we will be able to get you this article, but if we can, we will contact you when the article is back in stock. This does not mean you have to buy the article. Do not forget to mention which size and which article it's about.

6. Can I have my order delivered at a different address?

Yes, you should enter a delivery address and a billing address when you order.

7. Can I use more than one coupon or code at the same time?

No, you can only use one coupon or reduction code at once.

8. How do I order with a coupon?

When you receive a coupon there is a code that you can enter while placing your order. The amount will be reduced automatically .

9. Which methods of payment are available?

You can pay with  VISA, VISA ELECTRON, VPAY, MASTERCARD and MAESTRO. Your card ... We are collaborating with the 3-D secure system and Ogone, which certifies a safe online payment.

10. How can I reach customer service?

You can reach us with questions and remarks at sales@LilyandtheLady.com and during office hours (central european time) on the number  +32 (0)495 51 36 74.

11.How do I know if my order is being processed?

Lily and the Lady will send you an e-mail when your order and payment have been received. It is after this e-mail that you can start counting in how many days you will receive your order.